Office Manager – Dental Practice – New York, NY 10011
Our growing Manhattan dental practice is seeking a highly organized, proactive Office Manager to lead daily operations and elevate the patient experience. This role is central to ensuring the practice runs efficiently, productively, and profitably while maintaining a high-end, service-focused environment.
You will serve as the operational leader of the office, overseeing patient flow, optimizing scheduling, managing insurance processes, and supporting the clinical team. This is an excellent opportunity for someone who thrives in a fast-paced, patient-centered setting and enjoys driving systems, performance, and team success.
Schedule, Full Time
Duties & Responsibilities
• Oversee day-to-day office operations to ensure efficiency and organization
• Implement and maintain systems and workflows to support a high-performing practice
• Monitor key performance metrics including schedule utilization, case acceptance, and collections
• Ensure compliance with office protocols and administrative procedures
• Create a welcoming, high-end patient experience from first contact through treatment completion
• Manage patient communications across phone, text, and online platforms
• Optimize provider schedules for productivity and efficiency
• Minimize gaps and cancellations while maintaining a positive patient experience
• Oversee insurance workflows including verifications, authorizations, claims, and credentialing
• Manage treatment plan submissions and ensure accurate, timely billing
• Follow up on outstanding claims and patient balances to support collections
• Foster a positive, accountable, and team-oriented work environment
• Assist with onboarding and training of team members
• Oversee practice management systems to ensure accurate records and reporting
• Utilize software and analytics to track performance and identify areas for improvement
Requirements
• 3+ years of experience in dental office management or a senior front desk role
• Strong knowledge of dental insurance, billing, and collections
• Experience with Denticon or similar practice management software preferred
• Proven ability to manage schedules and improve operational efficiency
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Professional, reliable, and solution-oriented mindset
Pay & Compensation
• $30.00 – $35.00 per hour
• Bonus opportunities
• 401(k)
What Sets You Apart
• Experience in a high-end or service-oriented healthcare environment
• Understanding of both general dentistry and orthodontic workflows
• Ability to take ownership, problem-solve, and drive improvements independently
If you are a motivated leader who enjoys building systems, supporting teams, and creating an exceptional patient experience, we encourage you to apply.