Dental Front Office Assistant in Merrillville, IN, US - BROADWAY DENTAL CARE | Job Detail

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Dental Front Office Assistant
BROADWAY DENTAL CARE - Merrillville, IN, US
Job type: Full Time
Resume required: Yes
Posted date: 2026-03-28

Full job description:

Dental Business Assistant – Job Description (Indiana)

Position Title: Dental Business Assistant
Location: Broadway Dental Care, Merrillville, IN
Employment Type: [Full-time / Part-time]

Overview

We are seeking a detail-oriented and friendly Dental Business Assistant to join our front office team. The ideal candidate will have strong experience with dental insurance, patient scheduling, and Dentrix software, and will play a key role in creating a smooth and positive patient experience.

Key Responsibilities

  • Greet patients and manage front desk operations with professionalism
  • Schedule and confirm patient appointments using Dentrix
  • Perform dental insurance verification and breakdown of benefits prior to appointments
  • Submit insurance claims and assist with claim follow-ups as needed
  • Explain treatment plans, estimated costs, and insurance coverage to patients
  • Maintain accurate patient records and update information in Dentrix
  • Answer phones, respond to patient inquiries, and manage daily communications
  • Coordinate patient flow between front and back office
  • Collect payments, process billing, and handle financial arrangements
  • Ensure compliance with HIPAA and office policies

Requirements

  • High school diploma or equivalent required
  • Experience with dental insurance verification and claims processing required
  • Proficiency with Dentrix software required
  • Strong understanding of dental terminology and procedures
  • Excellent communication and customer service skills
  • Strong attention to detail and organizational skills

Preferred Qualifications

  • 1+ years of dental front office or business assistant experience
  • Experience in a fast-paced or multi-provider practice
  • Knowledge of treatment planning and case presentation

Work Environment

  • Fast-paced dental office setting
  • Team-oriented and patient-focused environment
  • Requires multitasking and attention to detail

Benefits

  • Competitive pay based on experience
  • Health, dental, and vision insurance
  • Paid time off and holidays, and sick days
  • Bonus or incentive opportunities


Benefits:

    Medical, Dental, PTO, Bonuses


Job reference: 924630